HOW TO RETURN

If you want to return one or more of the items as a shipment, you should follow the 4 steps below: 

1) You must always notify us within 14 days of receipt that you wish to cancel your purchase. The notice should be given by using my account link or writing to  returns@modesnak.comA return without notification is not accepted to cancel the transaction.

The easiest way to return your order is by using the “My Account” link.

2) Choose your reason for returning on the item list you will find on the returns form. 

3) Wait for the return approval notification, return code and further instructions.


Please note that we do not offer a free returns service. You are therefore responsible for paying return costs. 

Unfortunately, we are unable to accept parcels sent by registered mail. These packages can be returned to the sender.
When we have received your returned parcel, we will process it as soon as possible. Then the value of the returned item will be refunded into your account. Please note! We do not receive packages sent by ‘cash on delivery’ or suchlike. All unworn, unwashed or defective merchandise may be exchanged or returned within 30 days of ship date. We are happy to process an exchange at no additional shipping expense for a new size, color, or different item.” If you prefer to return, you will receive a refund of the purchase price (less shipping). A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 30 days from the original ship date. You are responsible for the items until they reach us. 

Exchanging for something else

If you’d like a different size or colour, or maybe a completely different item, you just return your item as mentioned above, and then place your new order on www.modesnak.com 

The condition of the item upon return
You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way they work. In other words – you can try on the item in the same way as if you tried it in a physical store. 
All returned items (product, original packaging, accessories, instructions, etc.) must be received intact and fit for resale. Once the returned package is received, modesnak.com will review the condition of the merchandise.

Returns will not be accepted if the returned items have been visibly worn or damaged by the customer, preventing resale. If the return is refused by modesnak.com, we will reship your order free of charge, and no refund will be made, unless subsequent claims have been considered regarding the product or service warranty.

If returning an item that doesn’t match its description, the Customer may request:

  •  A replacement item, if in stock 
  •  A refund, within 14 days of receipt of the order at our premises

Refunds:

Returned goods will be refunded to the payment method used at the time of purchase, within a maximum of 14 days following receipt of your package. An email will be sent to you on confirmation of the refund.

Klarna Payments

If you return the entire order, you do not have to pay your bill. We will notify you by email when your return has been received and your invoice has been canceled. If you return only some of the products in your order, the returned products will be removed from the invoice total. We encourage you to wait until you receive an updated invoice in your email after processing the refund before paying for the products you hold on the invoice. This way, the invoice does not automatically become a batch payment in Klarna’s system.

Klarna’s flexible installment fee

The products you return will be removed from your monthly invoice, which you will receive from Klarna.

Klarna fixed installment fee

The products you return will be removed from your monthly invoice, which you will receive from Klarna.

Klarna card payment / online banking

Once we receive your refund, Klarna will make a refund to the same account / card that was originally charged.

Online banking / Paypal / ApplePay

Once we receive your return, we will process the refund to the same account that was originally charged.

Mobile Pay

Once we receive your return, we will issue a refund to the debit card connected to the Mobile Pay service.

RIGHT OF WITHDRAWAL

You have the right to change your mind about an order of purchase or agreement without giving reasons within 14 days. 

The withdrawal period expires 14 days after the day you receive your delivery or the day you receive the final item delivered, in connection with an order containing several items that have been ordered in one order but have been delivered separately or in several parts. 

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice should be given by writing to  returns@modesnak.com . In your message, you should clearly state to us that you wish to exercise your right of withdrawal. 

When using the right of withdrawal, you should also return the goods without undue delay and no later than 14 days from the date you have informed us about exercising the right to withdraw from this agreement. We recommend that you save the receipt as proof that you have delivered the package to the post/shipper. 

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

When exercising your right to withdraw from this agreement, we will refund all payments received from you in relation to the specific order – including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event within 14 days from the date we receive notice of your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any case, you will not be subject to any fees as a result of the reimbursement. 

You will only be liable for any diminished value of an item resulting from the handling, other than what is necessary for trying it on as if you would have in a physical store.

OTHER CONDITIONS

Please visit our general terms and conditions

Force Majeure

Modesnak.com is not obligated to fulfil any obligation towards the Other Party if the failure cannot be attributed to them.

A non-attributable failure is understood to mean in these General Terms and Conditions, in addition to its meaning in statutory and case law, all causes, foreseen or unforeseen, on which Modesnak.com can exert no influence and as a result of which Modesnak.com is no longer able to meet its obligations. War, armed conflicts, terrorist attack, rebellions, riots, nuclear reactions, natural disasters, volcanic eruptions, fires, strikes and other actions by the staff of Modesnak.com and/or its supplier, failures on the part of a supplier and/or manufacturer of the Goods (including late deliveries), transport problems, failure to obtain any permits required for delivery, failure in the energy network or the closure of the sites or buildings in which Modesnak.com carries out its activities or failures in its IT systems, are in any case included. 

If a failure to comply with one of the Parties’ obligations cannot be attributed to them, the Parties’ mutual obligations will be suspended until the moment that the performance of the obligations is reasonably possible again. 

If a suspension due to a non-attributable failure lasts longer than 2 months, then each of the Parties is entitled to terminate the Agreement without delay and without any notice of default or judicial intervention, without the Parties being able to claim compensation from each other. 

Insofar as Modesnak.com has partially fulfilled its obligations under the Agreement at the time that the non-attributable failure arises and if the part that has been fulfilled has an independent value, Modesnak.com is entitled to separately invoice the part already fulfilled. The Other Party is obligated to pay this invoice as if it were a separate agreement.

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